[PDF] Télécharger This Is Service Design Doing: Applying Service Design Thinking in the Real World

# [PDF] Télécharger This Is Service Design Doing: Applying Service Design Thinking in the Real World - This Is Service Design Doing: Applying Service Design Thinking in the Real World Livre par Marc Stickdorn a été vendu pour $44.99 chaque copie. Le livre publié par O'Reilly Media. Il contient 568 le nombre de pages. Inscrivez-vous maintenant pour accéder à des milliers de livres disponibles en téléchargement gratuit. L'inscription était gratuite.
Titre :This Is Service Design Doing: Applying Service Design Thinking in the Real World
Nom de fichier : this-is-service-design-doing-applying-service-design-thinking-in-the-real-world.pdf
ISBN 10: 1491927186
Nombre de pages:568 pages
Auteur:Marc Stickdorn
Éditeur:O'Reilly Media
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This Is Service Design Doing: Applying Service Design Thinking in the Real World Epub
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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.

Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You’ll be able to focus on your customers and iteratively improve their experience.

Move from theory to practice and build sustainable business success.

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